Privacy Policy

About This Policy

At ARHolidays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you contact us, make a booking, or visit our websites:

• www.arholiday.co.uk

• www.arholidays.co.uk

This policy applies to all customers and website visitors. To make things easy, we provide two levels of information:

At a Glance

A simple summary of how we use your data.

In Detail

A full explanation for customers who want more clarity.

What We Use Your Data For

At a Glance

We use your information to:

• Process and manage your holiday bookings

• Communicate with you about your trip

• Improve our services and understand customer needs

• Send marketing offers (only if you choose to receive them)

In Detail

Booking Management

We use your details to confirm reservations, issue travel documents, and keep you updated about your holiday.

Customer Rights

We handle requests made under data protection law, such as access, correction, or deletion requests.

Service Improvement

We analyse booking and inquiry information to improve our products, services, and customer experience.

Marketing

If you opt in, we may send you relevant offers by email or post.

You can unsubscribe at any time.

Social Media

We may run advertising campaigns on platforms like Facebook or Instagram.

You can control your preferences through your social media settings.

Customer Feedback

We may ask for reviews or surveys to help us monitor satisfaction and improve our service.

Customer Care

We use your information to respond to enquiries, complaints, or follow‑up questions.

Website Performance

We collect information about how you browse our website to help us improve functionality and user experience.

Legal & Security

We may use your data to meet regulatory requirements, prevent fraud, and protect our customers and business.

Training & Quality

We may use information to help train staff and maintain high service standards.

Cookies & Online Tracking

At a Glance

We use cookies to improve your experience and, with your consent, show you relevant offers.

In Detail

What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help us remember your preferences and improve performance.

Types of Cookies We Use

• Essential cookies – required for the website to function

• Performance cookies help us understand how visitors use our site

• Functional cookies—remember your preferences

• Marketing cookies allow us and trusted partners to show relevant offers

Consent & Control

You can accept or manage cookies through our cookie banner or your browser settings at any time.

Third-Party Cookies

Some cookies come from trusted partners such as Google Analytics or Facebook.

These providers may use data to personalise advertising.

Please check their privacy policies for more details.

For more information about cookies, visit: www.allaboutcookies.org

Who Controls Your Data?

ARHolidays is the Data Controller for the personal information you provide.

In some cases, we sell travel services provided by third‑party suppliers (airlines, hotels, insurance providers, etc.).

Where you book with these suppliers, they may also act as Data Controllers.

Their privacy policies will apply, and we recommend reviewing them directly.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold

• Request corrections to inaccurate information

• Ask for your data to be deleted (where legally possible)

• Restrict or object to certain types of processing

• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

Contact Us – Customer Care

If you need help before, during, or after your booking, you can reach us at:

Email: office@arholiday.co.uk - Phone: 075421 69999 -

Address:

ARHolidays

Dyson Street

Bradford

BD9 4DE